If you shop often at our outlets across the GCC and Morocco, MAZAYA adds value to your shopping experience by offering great discounts, rewards, Gifts and much more benefits. By signing up for MAZAYA, members get:
There are different ways to enroll into the programme:
There is no minimum spend amount to become ‘MAZAYA’member and it is free for life. Any resident of the country with Zohoor Alreef, Le Verger Shop or Durance presence and above the age of 18 is eligible for registration.
TThe privacy of MAZAYA customers is of utmost importance to it and it has strict policy against sharing of its member information. Access to non-public information of the members is restricted to very few top level executives within the organization and strict procedures are in place to protect the same.
The program allows the members to give the additional sub cards to one of their family or friends.
TThe members can update their Profile by logging into their account online (www.mymazaya.com) or by contacting Customer Relations contact center at Toll Free: 8003044666, Unified: 920002277 or firstname.lastname@example.org.
No, the membership card is not a credit card. It is to be presented along with payment at the time of purchase at outlets to earn points and discount. It needs to be presented while collecting the gifts which have been dispatched to the store requested by the customer upon redemption of the reward points.
The membership becomes inactive if there are no transactions in the account for over a period of 12 months. To reactivate the account, the members need to contact Customer Relations contact center at Toll Free: 8003044666, Unified: 920002277 or email@example.com
To order a replacement card, the members need to contact Customer Relations contact center at Toll Free: 8003044666, Unified: 920002277 or firstname.lastname@example.org. A replacement card would be send to the customer preferred store. The member would be intimated by email or SMS for collection.
Yes, the replacement card would have the same membership ID number.
The members can earn reward points by
The number of points the members can earn depends on the amount and period of the purchase or the location or the product.The Points Calculator tool would help you to verify the points earned.
Yes, the program allows its members to accumulate points across all the countries where there is a presence of its stores (whether direct or franchisee).
The points cannot be earned without present the membership card
Points which earned on purchase transactions would be credited to the member account within 48 hours
Points are available for redemption after 14 days from the first registration and with a minimum of 500 points
No, the points cannot be directly transferred to another account.
No, points cannot be earned retrospectively.
The members could check their point balance through
Base, Bonus and Miscellaneous points are valid for a period of 12 months from the date they were earned. Once expired, points cannot be credited back to the account.
The reward points accumulated by the members could be used to redeem various Gifts available for redemption on the site (www.mymazaya.com), mobile application or Customer Relations contact center at Toll Free: 8003044666, Unified: 920002277 or email@example.com.
The gifts which are available for redemption could be
The members need to present the membership card and a valid photo id to collect the gifts at the requested store. The name on the valid photo id and the member profile in LMS system should match.